UK Delivery & Returns



2-5 days

FREE DELIVERY on orders over £50 (normally £3.95)

Delivered Monday - Friday (excluding bank or public holidays)
May require a signature

* Please note FREE DELIVERY does not apply to our Large Outdoor Garden       chairs which are delivered individually by special van delivery . A £40 charge     applies



Guaranteed delivery next day if order placed by 2pm
Delivered Monday - Friday (excluding bank or public holidays)
Not available for remote postcodes * Orders placed after 2pm on Friday will be despatched on the Monday delivery.
May require a signature




Saturday Delivery
Saturday delivery if order placed by 2pm on Friday. Orders placed after 2pm on Friday will be delivered Saturday week.
May require a signature


We hope that you love your items, in the event that you have received a damaged or faulty item, please email: or call 01572 759 190 to arrange a replacement and return .

The returns address is

Ella James Ltd

Returns Dept
Seaton Grange Offices

Seaton Lane


LE15 9HT

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item for these items we will issue a returns label.

* Remote UK Postcodes:
Only standard delivery is available for the following areas and post codes. Next Day delivery is not available for these postcodes.

The Isle of Wight, Isle of Scilly, Northern Ireland, Scottish Highlands and Islands AB10-25 ,AB31 , AB33-38 , AB44-56 , IV30-32 , D6, KA6, KA18, KA19, KA26, KA27 , KA28 , KA29, KA30, KY9, KY10, KY14-16, KW15 - 17 PA20 , PA41-49 , PH42-44 , ZE IV30-32 , IV41-49 , IV51,55,56 ML12, PH3-17, TD10-15. Isle of Man / Guernsey / Jersey all need to be selected as a different country.