UK Delivery & Returns

STANDARD DELIVERY 

£3.95

2-5 days

FREE DELIVERY on orders over £80 (normally £3.95)

Delivered Monday - Friday (excluding bank or public holidays)
May require a signature

 

NEXT DAY DELIVERY

£7.95

Guaranteed delivery next day if order placed by 2pm
Delivered Monday - Friday (excluding bank or public holidays)
Not available for remote postcodes * Orders placed after 2pm on Friday will be despatched on the Monday delivery.
May require a signature

 * Please note NEXT DAY delivery is not available on some large items of furniture 

RETURNS

We hope that you love your items, in the event that you have received a damaged or faulty item, please email: info@ellajames.co.uk or call 01332 683291to arrange a replacement and return .

The returns address is

Ella James Ltd

Returns 

Unit 9b Sawley Park

Nottingham Road

DE21 6AS

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item for these items we will issue a returns label.

* Remote UK Postcodes:
Only standard delivery is available for the following areas and post codes. Next Day delivery is not available for these postcodes.

The Isle of Wight, Isle of Scilly, Northern Ireland, Scottish Highlands and Islands AB10-25 ,AB31 , AB33-38 , AB44-56 , IV30-32 , D6, KA6, KA18, KA19, KA26, KA27 , KA28 , KA29, KA30, KY9, KY10, KY14-16, KW15 - 17 PA20 , PA41-49 , PH42-44 , ZE IV30-32 , IV41-49 , IV51,55,56 ML12, PH3-17, TD10-15. Isle of Man / Guernsey / Jersey all need to be selected as a different country.